Terms of Service

These Terms of Service govern your access to and use of Take One Audio websites, accounts, downloads, license services, demos, subscriptions, and software products, including PTMaestro and planned OverCue products.

These terms are between you and Take One Audio, the business using Take One Audio as its trade name or DBA. In these terms, "Take One Audio," "we," "us," and "our" refer to that business. PTMaestro, OverCue, and other product names are product names offered by Take One Audio and are not separate legal entities.

By using the website, creating an account, downloading software, starting a demo, purchasing a license, activating a product, using a subscription, or clicking an acceptance control in checkout, you agree to these terms. If you do not agree, do not use the website or software.

You must be at least 18 years old, or the age of legal majority where you live, to buy or use paid Take One Audio products. If you use the products for a business, studio, employer, or other organization, you represent that you have authority to bind that organization to these terms.

Take One Audio sells premade downloadable software products for audio post-production workflows. Products may include installers, license keys, demo access, account downloads, subscriptions, documentation, and product updates.

PTMaestro is a macOS software product that includes Keyboard Maestro actions and a local bridge for supported Pro Tools SDK command workflows in Pro Tools 2023.12 and newer. OverCue is planned as a macOS software product for cue, ADR, and related audio post-production workflows.

Unless separately agreed in writing, Take One Audio does not sell consulting, custom development, custom audio services, managed services, or made-to-order deliverables through Lemon Squeezy.

Paid purchases may be completed through Lemon Squeezy, which may act as merchant of record and may host the checkout, collect payment details, calculate taxes, send receipts, manage invoices, process refunds, and handle subscription billing. Lemon Squeezy may require you to accept checkout terms, refund terms, privacy terms, and subscription terms before completing an order.

A checkout button, order button, subscription button, activation button, acceptance checkbox, or similar control may be used as a clickwrap acceptance method. For subscriptions, free trials, or promotional offers, the checkout and acknowledgement should clearly disclose the recurring charge, renewal period, cancellation policy, trial-to-paid conversion, promotional-price end date, and any minimum purchase obligation before you are charged.

We or Lemon Squeezy may keep order, consent, acknowledgement, checkout-version, terms-version, email, IP, timestamp, subscription, invoice, refund, and chargeback records as needed to prove assent, administer licenses, comply with tax and consumer laws, prevent fraud and abuse, and resolve disputes. For automatic renewal consent records, we may keep verification for at least three years, or one year after the subscription ends, whichever is longer, where required by law.

Subject to these terms and your payment of applicable fees, Take One Audio grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the software for your own personal, internal business, or internal studio audio post-production workflows, including work performed by you or your studio for clients.

Unless the product page, order, receipt, license screen, or a separate written agreement says otherwise, each license is for one named user and one active device at a time. The named user may use the product on that device for their own work, but may not share a license key, account, download link, or activated copy with other people. Device changes, hardware replacements, operating-system reinstalls, and reasonable reactivations may require deactivation, reactivation, or a support request.

Studio, team, or business plans may be used only by the number of named users, seats, devices, or activations included with the plan or order. A team administrator may reassign a named seat when a user leaves the team or changes roles, but licenses may not be pooled, shared as a floating license, rotated to avoid seat limits, or used to provide hosted access to people who are not licensed.

A perpetual license allows continued use of the licensed version and any updates included under the product terms that applied at purchase. A perpetual license does not include future major upgrades, future products, cloud services, future compatibility work, or ongoing support unless those items are expressly included. We will not revoke or disable a valid perpetual license merely because it is perpetual. We may revoke, suspend, or deactivate a perpetual license only for breach of these terms, fraudulent or unauthorized purchase activity, an approved refund, chargeback abuse, disputed legitimate charges, unauthorized sharing, license-key publication, resale, account compromise, or legal or security risk arising from those issues.

A subscription license allows use only while the subscription is active and paid. Demos and trials are time-limited and may include feature, activation, download, email-verification, or usage limits. Individual licenses may not be sold, transferred, or assigned without our written approval. If we approve a transfer, the recipient must accept these terms and the original license holder must stop using the software and delete unlicensed copies.

You are responsible for keeping your account credentials, license keys, download links, and activated devices secure. You may not share, resell, publish, lease, sublicense, transfer, or otherwise make license keys or account access available to anyone else unless Take One Audio gives written permission or the applicable team plan expressly allows reassignment.

License checks, activations, deactivations, demos, subscriptions, updates, and downloads may require internet access. We may enforce named-user, seat, device, activation, download, demo, or rate limits to protect the product, prevent abuse, and keep licensing records accurate. We may limit activations, require reactivation, block access, suspend accounts, or revoke licenses where necessary to address breach, fraud, refund abuse, chargeback abuse, unauthorized sharing, license-key publication, security risk, or unlawful use.

Take One Audio and its licensors retain all right, title, and interest in the website, software, product names, design, code, documentation, license systems, downloads, and related materials. These terms do not sell or transfer ownership of the software to you.

You grant us permission to use non-confidential feedback, suggestions, and feature requests without compensation. Support materials, screenshots, logs, files, or project-related materials you send us will be handled under our Privacy Policy and used to provide support, improve reliability, maintain security, and troubleshoot issues.

You may not:

• copy, redistribute, sell, rent, lease, sublicense, publish, or commercially host the software or license keys;
• share a named-user license, pool seats, rotate activations, or use one license for multiple users unless the applicable plan expressly allows it;
• reverse engineer, decompile, disassemble, modify, bypass, or create derivative works from the software except where applicable law expressly prohibits this restriction;
• bypass, disable, tamper with, or interfere with licensing, activation, demo, account, checkout, or download systems;
• use the website or software to break the law, infringe rights, distribute malware, attempt unauthorized access, scrape private systems, or interfere with service operation;
• remove copyright, trademark, license, or attribution notices; or
• use the products in a way that creates an unreasonable support, security, infrastructure, licensing, or fraud burden.

Payments are processed through Lemon Squeezy, which may act as the merchant of record for purchases made through our checkout. Lemon Squeezy may handle payment processing, taxes, invoices, receipts, refunds, chargebacks, subscription billing, fraud checks, and related compliance. You are responsible for providing accurate checkout, billing, account, and contact information.

Prices, product availability, features, and license terms may change prospectively. Price changes do not reduce your rights in licenses you already purchased, but subscriptions may renew at the then-current disclosed price if you continue the subscription after receiving any notice required by law.

Subscription products renew automatically unless cancelled before the next renewal date. By starting a subscription, you authorize recurring charges at the price, billing frequency, renewal term, and payment method disclosed in checkout and in the order acknowledgement. Cancelling a subscription stops future billing but does not automatically create a refund for the current billing period unless required by law or approved under our refund policy.

For California consumer subscriptions and other offers where California automatic-renewal rules apply, the renewal terms, cancellation policy, recurring charges, renewal period, trial or promotional conversion terms, and cancellation methods must be disclosed clearly before purchase; affirmative consent must be obtained before charging; an acknowledgement must be provided in a retainable form; and online cancellation must be available through a direct, easy-to-use online method without unnecessary obstruction. Where required, notices will be provided before annual renewals, long free trials or promotions, material changes, or fee changes.

Subscription access may continue until the end of the paid period unless otherwise stated. If payment fails, access may be suspended, downgraded, or cancelled. If a subscription includes a free trial or discounted promotional period, you must cancel before the trial or promotional period ends to avoid being charged unless checkout terms say otherwise.

You may cancel subscriptions through the account page, Lemon Squeezy customer portal, checkout receipt link, or other online cancellation method made available for the subscription. If an online cancellation method is unavailable or fails, email us at the contact address below and include the email address used for the order. We may ask you to authenticate or provide order details so we can protect your account, but we will not require unnecessary steps designed to delay cancellation.

For one-time software purchases, including perpetual licenses, you may request a refund within 14 days of purchase if the product cannot be installed, cannot be activated, has a reproducible technical issue that prevents normal use, or materially differs from the product description at the time of purchase.

Subscription products can be cancelled at any time. Cancellation stops future billing but does not automatically create a refund for the current billing period. You may request a refund for a new subscription purchase or renewal within 14 days of the charge if the request is due to an accidental purchase, accidental renewal, inability to access the product, duplicate billing, or a reproducible product issue that prevents normal use.

If you believe you were charged twice, bought the wrong product, used the wrong email address, or did not receive access after payment, contact us so we can investigate. We may issue a refund, move the entitlement, resend access, reset activations, or correct the account where appropriate.

Refunds are not normally provided:

• after the 14-day request window;
• for repeated refund requests or refund abuse;
• for purchases that have been actively used without a technical issue;
• where the product works as described but no longer fits your needs;
• because a third-party tool, operating system, SDK, host app, or workflow changed after purchase; or
• for subscription time that has already been used unless required by law or approved case by case.

If a refund is approved, the related license, download access, demo access, account entitlement, or subscription entitlement may be deactivated. You must stop using refunded software and delete copies that you are no longer licensed to use.

If you are an EU or UK consumer, you may have a 14-day statutory right to withdraw from certain distance contracts. Because Take One Audio products are downloadable digital content, checkout may ask for your express consent to immediate supply and your acknowledgement that you lose the statutory withdrawal right once digital content supply, download, license delivery, or activation begins. If that consent and acknowledgement are not obtained where required, your statutory rights are not waived. Nothing in these terms limits non-waivable rights you may have for digital content or digital services that are not as described, not fit for purpose, not of satisfactory quality, or not in conformity with the contract.

To request a refund or cancellation help, email hello@takeoneaudio.com with the email address used for the order, the order number if you have it, the product name, and a short explanation of the issue. Refunds can take up to 10 days to appear on your payment statement after processing.

If there is a problem with your order, contact us first so we can help resolve it. Fraudulent purchases, unauthorized card use, chargeback abuse, refund abuse, or disputed legitimate charges may result in license revocation, account suspension, and denial of future purchases or support. Nothing in this section limits non-waivable rights you may have under applicable consumer protection laws.

Some Take One Audio products are designed to work with third-party tools such as macOS, Pro Tools, Keyboard Maestro, operating-system features, and vendor SDKs. You are responsible for having valid licenses and compatible versions of any required third-party software. PTMaestro requires Pro Tools 2023.12 or newer.

References to Pro Tools, Avid, Keyboard Maestro, Apple, macOS, and related third-party names are made for identification, compatibility, and nominative-use purposes only. Third-party marks belong to their respective owners. Take One Audio is not affiliated with, endorsed by, sponsored by, or approved by Avid, the makers of Pro Tools, Keyboard Maestro, Apple, or any other third-party vendor. Third-party software changes may affect compatibility, features, or availability.

We may provide support, updates, bug fixes, documentation, or compatibility improvements at our discretion. We may change, suspend, or discontinue products, downloads, demos, account features, license services, subscription features, or support channels.

We try to keep products and services available, but we do not guarantee uninterrupted, error-free, or permanently available access. You are responsible for maintaining your own backups and fallback workflows for production work.

Demo, beta, preview, experimental, or pre-release features may be incomplete, unstable, time-limited, changed, removed, or reset without notice. Do not rely on beta or demo features for critical production work without your own backups and fallback process.

You are responsible for your own sessions, projects, cue sheets, files, notes, macros, automation, and other content. Unless a product feature expressly uploads or syncs data, Take One Audio software is not intended to collect your Pro Tools sessions, audio, cue sheets, or project files.

You should maintain your own backups and verify product output before relying on it in a production workflow.

You may not use, download, export, or re-export Take One Audio products in violation of applicable export control, sanctions, or trade laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction and are not a restricted party.

Take One Audio products and services are provided as-is and as-available. To the maximum extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, compatibility, accuracy, and uninterrupted operation.

No product is guaranteed to meet every workflow requirement or remain compatible with every future version of macOS, Pro Tools, Keyboard Maestro, third-party SDKs, or related tools. Some jurisdictions give consumers non-waivable warranty, conformity, or digital-content rights; nothing in these terms excludes those rights where they apply.

To the maximum extent allowed by law, Take One Audio will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, business interruption, lost revenue, lost opportunities, or production delays arising from the website, software, licenses, downloads, demos, subscriptions, or support.

To the maximum extent allowed by law, Take One Audio's total liability for any claim will not exceed the amount you paid for the affected product during the 12 months before the event giving rise to the claim, or 100 USD if you did not pay for the product.

To the maximum extent allowed by law, you agree to defend, indemnify, and hold harmless Take One Audio from claims, damages, liabilities, costs, and expenses arising from your misuse of the website or products, violation of these terms, violation of law, infringement of third-party rights, unauthorized sharing of accounts, downloads, or license keys, or misuse of studio/team seats.

We may suspend or terminate account, license, download, demo, or subscription access if you violate these terms, misuse the products, create security risk, fail to pay, make fraudulent purchases, abuse refunds or chargebacks, share licenses without authorization, or use the service in an unlawful or abusive way.

Sections that by their nature should survive termination will survive, including ownership, restrictions, payment obligations, refund and chargeback provisions, disclaimers, limitation of liability, indemnity, dispute terms, privacy-related records, and contact provisions.

Nothing in these terms limits rights that cannot be waived under applicable law. Consumers in the EU, UK, California, and other jurisdictions may have rights relating to clear checkout disclosures, cancellation, automatic renewals, digital-content conformity, unfair contract terms, refunds, repairs, replacement, price reduction, withdrawal, or non-discrimination.

If a required consumer protection rule conflicts with these terms, that rule controls only to the extent of the conflict. Business, professional, studio, and organizational users may have different rights from consumers acting mainly for personal, family, or household purposes.

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules, except to the extent another law applies because it cannot be waived. Before filing a formal claim, you agree to contact us and try to resolve the issue informally.

We are not requiring mandatory arbitration in these terms. To the extent allowed by law, court disputes must be brought in the state or federal courts located in California, United States, and each party consents to those courts. Either party may bring an eligible individual claim in small-claims court. Nothing in this section limits any non-waivable right to bring a claim in your local consumer forum, seek public injunctive relief, contact a regulator, or use a dispute process that applicable law requires.

To the extent allowed by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in a class, consolidated, or representative action. To the extent allowed by law, each party waives the right to a jury trial for disputes arising from these terms, the website, software, licenses, subscriptions, or support. Some jurisdictions do not allow these limitations, so they may not apply to you.

We may update these terms from time to time. If changes are material, we will take reasonable steps to notify users, such as updating this page, changing the date above, sending an account notice, or including notice in checkout or product communications. Continued use after changes take effect means you accept the updated terms. Changes will not retroactively reduce perpetual license rights for software versions you already purchased unless required for legal, security, fraud-prevention, or abuse-prevention reasons.

For questions about these terms, refunds, cancellation, licensing, or privacy, email hello@takeoneaudio.com. We do not publish a physical mailing address on this site.